What is the security and privacy of my registration data on the Interescape website?

Use of Personal Data

Interescape, Lda., collects your personal data for billing purposes and with a view to marketing products and services sold, assuming a commitment to privacy and security in the processing and maintenance of each customer’s personal data. The information you provide us is only intended to provide you with a service best suited to your characteristics and needs. As such, and for the purpose of delivering orders, we inform you that your contact details and address will be transmitted to the transport companies contracted by Interescape, Lda. to fully carry out the services contracted by its customers.Satisfaction/Return Policy

Interescape is extremely concerned about the quality of its products and services.

However, if you are not satisfied with a certain product, regardless of whether it is defective or not, you can always return it to the carrier upon delivery of the order, and the amount due will be refunded to you later. . You can also express your dissatisfaction via the telephone number – 252248 810 and return the product(s) (with a refund of the price paid) within 15 days of receipt of the product(s). same(s), by bank transfer, as long as they are in the condition in which they were purchased (including the original packaging). In the case of a return, for reasons beyond Interescape’s control, the shipping costs will be borne by the customer.

Given that delivery is made by a transport company, if the order does not arrive within the deadline indicated by that same entity, the customer will be asked to provide the necessary documentation in order to proceed with a complaint process. Interescape is obliged to wait for the transport company to complete its investigation before sending a new shipment or refunding the purchase. This deadline is imposed by the carrier to which Interescape is independent.

What information do we collect?

When creating and registering your online account on the Interescape website, you will be asked to provide the following personal data so that you can use the website to find out, consult and place your orders: name, email, telephone number, address and taxpayer number.

Data retention period

Your data will be stored for a period of 2 years from the granting of this consent or, if you have signed a purchase and sale or service provision contract with us, for a period of 10 years from the granting of this consent, or for a longer period if so. the law establishes it.
Right to access, rectify, erase, limit processing, oppose processing, request portability of your data:
You have the right to ask Interescape to:
– Access the data you provided to us;
– Request rectification of your data
– Request the deletion of your data
– Request limitation of the processing of your data
– Object to the processing of your data
– Request the portability of your data to the entity indicated by you.

Please note, however, that if there is a legally imposed rule or obligation that overrides these rights, INTERESCAPE will respond to the impossibility of executing the request, indicating the respective basis.

Contacts:
INTERESCAPE is a commercial company, registered at the Porto Commercial Registry Office, legal entity number 501569 499, with the following contact details:

Head Office:

Rua do Caminho Real, 96 – Vila do Conde

Email: dados@interescape.com

Right to complain

If you consider that your data is not being processed in accordance with applicable legislation, particularly European and national, we remind you that you have the right to lodge a complaint with a supervisory authority (ex.: Comissão Nacional de Proteção de Dados; please see  https://www.cnpd.pt/bin/duvidas/queixas_frm.aspx)

What is the security and privacy of payment on the Interescape website?

The entire operation of selecting the payment method to use and entering data inherent to the order payment process is duly protected.
All information is encrypted and managed with the most advanced security tools, and is only accessed by Interescape.

Cookies

What is cookies?

Cookies are small text files sent to your computer or mobile device when you visit websites. Cookies help websites store and retrieve information about your browsing habits in order to personalize browsing according to your preferences.

What type of cookies does our website use?

Session cookies: these are temporary cookies that remain in the browser’s cookie file until the browser leaves the website, meaning that no record is left on the user’s hard drive. The information collected by these cookies is used to analyze website traffic patterns. Ultimately, this allows us to improve the content and improve the usability of the site.

Analysis cookies: These are those that are processed by us or third parties and allow us to quantify the number of users and carry out statistical measurement and analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the provision of products or services that we make available to you.

Advertising cookies: These are those that are treated well by us or by third parties, allowing us to more effectively manage the supply of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to your profile. navigation.

What cookies do we use on our website?

Own cookies:

• Used for In-Store Reservation to maintain the store selected by the user

Session Cookies:

• Association with shopping cart
• Store category information to display pages faster
• Indicate whether you are currently logged in to the website
• Session IDs on the server
• Last viewed products
• Research information
• Indicate whether the user authorizes the use of cookies

Third-party cookies:

• Used to distinguish users and sessions
• Used to determine new visits, sessions
• They store the traffic source to explain how the user reaches the website
• They are used to identify users and prevent fraudulent uses of user data and protect user data from third parties
• Used to personalize advertising on publisher networks
• Allow the website to remember browsing preferences, language, region

Others

• Web analytics and videos
• Determines which server shows the information to the user
• Follow active sessions
  Determines whether cookies are active
• Measures user response time
  Identifies how many times a user visited us, which products they purchased and at what price
• They allow you to know whether it is your first visit to the website or not

What does not authorize the use of cookies mean?

If you prefer not to allow cookies, you can disable cookies in the browser you use, but you should bear in mind that this may prevent some web pages from being displayed correctly.

How do I configure my browser?

Google Chrome

• Click on the Google Chrome menu icon.
• Select Settings.
• At the bottom of the page, click Show advanced settings.

Enable or disable cookies:

• To enable cookies, select Allow local data setting (recommended).
• To disable cookies, select Block any data settings by sites.

Internet Explorer

• Open Internet Explorer by clicking the Start button and then clicking Internet Explorer.
• Click the Tools button, then click Internet Options.
• Click the Privacy tab and under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, then click OK.

Firefox

• Select Tools > Options and go to the Privacy panel.
• In the Save until menu, select the Close Firefox option.
• If you want to allow websites you trust to store cookies permanently (for example, to allow automatic authentication on a particular website), press Exceptions…, enter the website address and press allow.

Safari

• Click on “Edit”.
• Select “Preferences”.
• In the top panel, select the “Security” icon.
• In the “Accept Cookies” section, select “Never.”

Opera

• Click on Settings.
• Select Preferences > Advanced > Cookies > Enable or disable cookies.